Privacy Policy

Empathica Counsellor Training (“we”, “our”, “us”), registered as Empathica Training Ltd, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and store your data when you visit our website or interact with our services.

Who We Are

Empathica Counsellor Training provides counselling skills training and professional counsellor education. We are the data controller for personal data collected via our website.

Contact: info@empathicacounsellortraining.co.uk

Information We Collect

We may collect information you provide directly, such as:

• Name, email, phone number
• Enquiry or contact form submissions
• Course applications and enrolment details

We may also collect information automatically:

• IP address, browser type, and device information
• Website usage and analytics (via cookies)

How We Use Your Data

We use your personal information to:

• Respond to enquiries and course applications
• Manage enrolment, payments, and student records
• Send marketing communications (where you have consented or under legitimate interest)
• Improve our website and services

We only process personal data where there is a lawful basis: consent, contract, legal obligation, or legitimate interest.

Marketing Communications

• We may send information about courses, events, or resources.
• You can unsubscribe at any time via links in our emails or by contacting us.
• Legitimate Interest: Providing updates relevant to your professional or personal development.

Data Storage and Security

Your data is stored securely and accessed only by authorised staff. We use trusted third-party providers (e.g. Google) which may store and process data in the UK, EU, or other regions, with appropriate safeguards.

Sharing Your Data

We do not sell or rent your personal data. We may share it with service providers only as needed to deliver our services, or when required by law.

Retention of Data

We keep personal data only as long as necessary for the purposes outlined above, or to comply with legal or accreditation requirements:

• Course applications, enrolment, and assessment records: 6 years
• Marketing data: until consent is withdrawn
• Complaints: 6 years

After this period, data is securely deleted or anonymised.

Student Self-Declarations

We may collect self-declared information such as health conditions to ensure safe and professional training.

• Providing this information is voluntary, and it is stored securely.
• Lawful basis: consent or legitimate interest for safety and compliance.

Cookies and Tracking

Our website uses cookies to improve user experience and collect analytics. You can manage your cookie preferences in your browser.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, contact us at info@empathicacounsellortraining.co.uk

International Transfers

Your data may be stored or processed in the UK, EU, or other countries where safeguards are in place.

Complaints

If you have concerns about how your data is handled, you may contact us or raise a complaint with the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Last updated: January 2026